Afni is hiring a Transition Coach is to lead CSR's through the learning curve after training. As part of the transition process, the Transition Coach will accompany the class during training for the last 3-5 days as required, then follow the class to the production floor, leading them through the transition period, for a length of time as defined by program, before transitioning the CSR's to their permanent Production Coach. The role provides job shadowing support, answering CSR questions, completing call observation / evaluation, ability to handle escalated contacts, coaching. The role also requires all supervisory type functions including managing performance issues, administering attendance policies, and maintaining project team records.

What you will be doing: 

  • Acts as main leadership and mentor resource for CSR's during the Transition Period. Facilitates a positive and encouraging work environment aligned with Afni core leadership principles.Coaches and motivates CSR to achieve key performance milestones aligned with program goals.
  • Assists CSRs and/or responds to escalated calls from customers.
  • Monitors, tracks, identifies, and reports performance trends for assigned project team of CSR's.
  • Maintains CSRs attendance records, payroll reports, and other administrative duties as required.

Requirements

What you will be doing: 

  • High school diploma or equivalent and six months of experience in a mentoring or supervisory role.
  • Background in sales, customer service, retail, telecommunications or related field preferred. Call center experience strongly preferred.
  • Must complete PRIDE and ACM training.
  • Proven leadership, motivational, and creative problem solving skills are strongly preferred.
  • Must possess passion for the delivery of exemplary customer service with the ability to present training material in both a one on one and group setting, share content, and manage a training class.
  • Strong communication, organizational and presentation skills are required.
  • Ability to handle multiple tasks and work with shifting priorities is required.
  • Demonstrated proficiency with Microsoft Office is required.

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Auburn-Opelika Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Auburn-Opelika community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Auburn-Opelika, we regularly support March of Dimes, United Way, Adopt-a-Mile, Opelika City Schools, Auburn City Schools, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Fun Events
Fun Events
Referral Bonus
Referral Bonus

Getting Hired

Here’s what to expect and how our hiring process works.

1.

Start your application online by filling out our easy form (literally easy – it takes only a couple of minutes if you type fast). Then, attach your resume and cover letter so that we can get to know you better.

2.

We'll review your qualifications and experience for a possible match. If it looks good, we'll invite you to provide some more information. But don’t worry, it won’t take too long.

3.

If everything still looks promising, we'll be in touch to schedule an interview. Usually this is an initial phone interview followed by a face-to-face meeting. 

4.

We do our best to keep the ball rolling and realize the opportunity needs to be a fit for both you and us. If it doesn’t work out, don’t worry. We may have other positions that are a better fit. Our goal is to place you in a role that gives both you and Afni the best opportunity to succeed.