Afni is hiring a Training Coordinator to join our U.S. training organization and work from our contact center in Bowling Green, KY. In this role, you'll make sure our training curriculum and training delivery meet our standardized guidelines, coordinate the timeliness and completeness of supplemental training, and work with our Operations team to schedule training classes.

As an Afni Training Coordinator, you'll:

  • Help our trainers improve their skills by evaluating their training delivery and providing meaningful feedback.
  • Keep the training team updated on the topics and information they need to conduct effective training classes.
  • Partner with our contact center Project Coaches to align with employee performance and calibrate training with the actual work environment. Building strong collaborative partnerships with our operations team is important to a successful Training Coordinator here.
  • Seek out and use organizational feedback on training effectiveness to improve training curriculum and delivery and provide meaningful updates to our support teams.
  • Work with our workforce planning, operations management, and recruiting teams to plan and bring to fruition training ramp plans and schedules that meet our clients' requests.

When you join Afni, we will:

  • Instantly make you part of our global family of people focused on making really good customer experiences happen.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Support you with a strong manager and excellent leadership team.
  • Give you full access to our amazing set of perks and benefits that include all the typical things you'd expect, plus some nice extras.

Requirements

Bring it. You're qualified if you:

  • Have earned a high school diploma or GED. Post-secondary education is preferred.
  • Have more than 3 years' experience in training delivery leadership. Extra credit if that experience was in a contact center environment.
  • Have been directly involved in curriculum development projects.
  • Understand and can speak in detail to the Instruction System Design (ISD) process.
  • Have excellent skills with MS Office, flow charting, and project management software.
  • Can demonstrate experience leading multiple projects and teams to bring projects through implementation on time.
  • Have a natural ability to look for and implement solutions that improve performance.
  • Communicate well, can positively resolve conflict, build consensus, and know how to plan things out.
  • Have a naturally positive attitude.
  • Are a problem-solver with a genuine desire to help people be successful.
  • Can work on more than one thing at a time and know how to prioritize.
  • Are ready to be part of a team and contribute to Afni's success.
  • Can pass a criminal background check.
  • Are at least 18 years old and legally able to work in the U.S.

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Bowling Green Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bowling Green community through fund raisers, community events, and other service opportunities. When you work here, you’ll have plenty of chances to get involved. In Bowling Green, we regularly support Big Brother/Big Sisters, March of Dimes, Animal Humane Society, Refugee Center, Relay for Life, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Fun Events
Fun Events
Referral Bonus
Referral Bonus

Getting Hired

Here’s what to expect and how our hiring process works.

1.

Start your application online by filling out our easy form (literally easy – it takes only a couple of minutes if you type fast). Then, attach your resume and cover letter so that we can get to know you better.

2.

We'll review your qualifications and experience for a possible match. If it looks good, we'll invite you to provide some more information. But don’t worry, it won’t take too long.

3.

If everything still looks promising, we'll be in touch to schedule an interview. Usually this is an initial phone interview followed by a face-to-face meeting. 

4.

We do our best to keep the ball rolling and realize the opportunity needs to be a fit for both you and us. If it doesn’t work out, don’t worry. We may have other positions that are a better fit. Our goal is to place you in a role that gives both you and Afni the best opportunity to succeed.