Afni is hiring a Team Leader within our Technical Services area who will be responsible for the day to day technical operations of our sites in Bloomington, IL. The Team Leader will be proactive in identifying possible technical issues, actively participate in corporate wide projects, and develop and maintain a good working relationship with other departments both internal and external to ITS.

What you will be doing:

  • Assist the Technical Services support staff with trouble tickets that require advanced technical knowledge.
  • Coordinate software/hardware upgrades with Network, Voice communication and Application development staff.
  • Perform Technician level two tasks as needed.
  • Provide leadership and guidance to direct reports. Identify training requirements and develop training plans. Perform annual and semi-annual performance reviews for all staff reporting to this position.
  • Assist management with the leadership of the Technical Services staff at Afni's remote locations.
  • Resolve outage issues within the facilities in a timely manner.

Requirements

What you will need:
  • Associate's degree preferred with 3-5 years relevant technical support experience.
  • Microsoft Certified Professional, A+ certification, or Network + certification is required.
  • Previous supervisory experience / leadership skills preferred.
  • Experience troubleshooting and supporting a Citrix environment strongly preferred.
  • Experience with active directory and troubleshooting network / server issues strongly preferred.
  • Experience working with Symantec Ghost strongly preferred.
  • Experience with Avaya and Cisco telephone systems preferred.
  • Demonstrated proficiency with Microsoft Office products is required.
  • Possess strong customer service, organizational and prioritization skills.
  • Demonstrated strong written, interpersonal and verbal communication skills.
  • Demonstrated ability to handle to multiple tasks with attention to detail and meet deadlines simultaneously.
  • Exceptional interpersonal skills (negotiation, team-building, positive thinking, can-do attitude and job flexibility).

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Bloomington-Normal Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bloomington-Normal community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Bloomington-Normal, we regularly support the United Way, Big Brothers and Big Sisters, St. Jude Children's Research Hospital, Easter Seals, American Heart Association, CISAR Animal Shelter, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Fun Events
Fun Events
Referral Bonus
Referral Bonus

Getting Hired

Here’s what to expect and how our hiring process works.

1.

Start your application online by filling out our easy form (literally easy – it takes only a couple of minutes if you type fast). Then, attach your resume and cover letter so that we can get to know you better.

2.

We'll review your qualifications and experience for a possible match. If it looks good, we'll invite you to provide some more information. But don’t worry, it won’t take too long.

3.

If everything still looks promising, we'll be in touch to schedule an interview. Usually this is an initial phone interview followed by a face-to-face meeting. 

4.

We do our best to keep the ball rolling and realize the opportunity needs to be a fit for both you and us. If it doesn’t work out, don’t worry. We may have other positions that are a better fit. Our goal is to place you in a role that gives both you and Afni the best opportunity to succeed.