Afni is hiring a Leadership Development Specialist to join our U.S. training organization and work from our contact center in Bowling Green, KY. In this role, you will be the primary facilitator of leadership development curricula conducting integrated training needs assessments to support our call center operations.  As a Leadership Development Specialist, you will partner with the leadership team on development plans and by providing operational implementation support activites. You will serve as a liaison between the Talent Development team and their respective sites by attending site based meetings and communicating to management any relevant site issues and/or concerns.

As an Afni Leadership Development Specialist, you'll:

  • Support operational implementation and engagement through performing needs assessments, coaching observation sessions, development related quantitative and qualitative audits, provide development feedback and meeting with program owners to cultivate and build relationships.
  • Partner with Talent Development team to coordinate, facilitate & support any Operational Leadership Development initiatives as requested by site or program leadership
  • Evaluate, coordinate, design, and/or deliver a comprehensive range of training and education programs to support call center operations.
  • Contribute ideas in the planning, execution and continuous improvement of activities, courses and policies/ processes.
  • Perform reporting and administrative duties including tracking completion rates, measure and report on program effectiveness, ad hoc support as needed.

When you join Afni, we will:

  • Instantly make you part of our global family of people focused on making really good customer experiences happen.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Support you with a strong manager and excellent leadership team.
  • Give you full access to our amazing set of perks and benefits that include all the typical things you'd expect, plus some nice extras.


What you need:
  • A four year college degree in Training/Development or related field and two to five years combined experience in training and operations.
  • Ability to develop, implement, and evaluate training plans, curricula, and methodology for synchronous and asynchronous delivery is preferred.
  • One year facilitation experience including virtual presentation is preferred.
  • Demonstrated performance consulting experience while using effective interaction skills is preferred.
  • Demonstrated leadership experience and the ability to proactively resolve issues and develop employees.
  • Presentation experience using flexible delivery methods (lecture, computer-based/assisted, performance, facilitation, cooperative learning) and tools is preferred.
  • Proficiency in communication, planning, leadership, coordinating, and coaching is required
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of staff and clients in a diverse environment are preferred.
  • Must be able to work flexible hours and schedules to meet the needs of various projects. 

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Bowling Green Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bowling Green community through fund raisers, community events, and other service opportunities. When you work here, you’ll have plenty of chances to get involved. In Bowling Green, we regularly support Big Brother/Big Sisters, March of Dimes, Animal Humane Society, Refugee Center, Relay for Life, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Fun Events
Fun Events
Referral Bonus
Referral Bonus

Getting Hired

Here’s what to expect and how our hiring process works.


Start your application online by filling out our easy form (literally easy – it takes only a couple of minutes if you type fast). Then, attach your resume and cover letter so that we can get to know you better.


We'll review your qualifications and experience for a possible match. If it looks good, we'll invite you to provide some more information. But don’t worry, it won’t take too long.


If everything still looks promising, we'll be in touch to schedule an interview. Usually this is an initial phone interview followed by a face-to-face meeting. 


We do our best to keep the ball rolling and realize the opportunity needs to be a fit for both you and us. If it doesn’t work out, don’t worry. We may have other positions that are a better fit. Our goal is to place you in a role that gives both you and Afni the best opportunity to succeed.