Afni is hiring a Talent Acquisition Manager who will manage the relationships and contracts for web-based selection solutions and provide leadership, support, advocacy, and vision to a team of experienced call center recruiters who provide recruiting support to Hiring Managers and Human Resource Managers across several contact center locations. This team typically fills call center production positions. The Talent Acquisition Manager will develop new strategies and programs to attract candidates and work closely with call center recruiters in the sites to share best practices, provide assistance on critical needs, and coordinate on regional-level initiatives.

What you will be doing:

  • Develop, initiate and implement a wide range of cost-effective sourcing strategies that result in meeting hiring and retention metrics in order to achieve required staffing levels with the best possible talent
  • Compile, maintain, analyze and report on recruitment activities, applicant flow, interviews, new hires, cost per hire, fill rate, promotions, terminations and related information in partnership with site leadership
  • Monitor utilization results and benchmark performance
  • Coordinate sourcing methods to be used in site recruiting including outsource agencies and advertisers and follow up with tracking the effectiveness of those methods
  • Interact with appropriate business partners and site Human Resource leadership to determine future staffing and retention needs
  • Manages a team of recruiters responsible for recruiting, interviewing, selection and pre-employment processing of candidates
  • Build and maintain internal and external sourcing relationships. Collaborate with site leadership in developing and maintaining professional relationships with college, university, community college and community-based employment placement efforts
  • Participate in open houses, job fairs and new site openings as needed, will require travel


What you will need:

  • Bachelor's degree preferred in business or related to HR field, PHR preferred
  • Five to seven years of HR or call center, and/or recruiting experience preferred
  • Excellent leadership skills with a philosophy of creating a high-trust culture that empowers employees as individual contributors and fosters a strong team environment
  • Initiative, creativity, and outstanding written and verbal communication skills
  • Ability to work in a matrix organizational structure, developing strong relationships with all levels of management
  • Willingness and ability to manage a team of recruiters across our U.S. contact centers working flexible hours with a high level of autonomy.
  • Proficient with computers and related applications including HRIS and Microsoft Office Suite.
  • Knowledge of federal and state employment laws
  • Demonstrates effective presentation skills in a variety of settings: one-on-one, small and large groups, with peers, direct reports and upper/executive management
  • Understands customer priorities and strives to exceed customer expectations
  • Builds productive relationships at all levels
  • Knows how and when to engage management to move initiatives forward
  • Presents analysis in easy to understand formats
  • Effectively adapts in times of change or adversity
  • Finds innovative ways to achieve functional goals by looking for different methods, processes or resources

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Tucson Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Tucson community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Tucson, we regularly support Casa de los Niños, the Community Food Bank, American Heart Association, American Red Cross, the Humane Society of Southern Arizona, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Fun Events
Fun Events
Referral Bonus
Referral Bonus

Getting Hired

Here’s what to expect and how our hiring process works.


Start your application online by filling out our easy form (literally easy – it takes only a couple of minutes if you type fast). Then, attach your resume and cover letter so that we can get to know you better.


We'll review your qualifications and experience for a possible match. If it looks good, we'll invite you to provide some more information. But don’t worry, it won’t take too long.


If everything still looks promising, we'll be in touch to schedule an interview. Usually this is an initial phone interview followed by a face-to-face meeting. 


We do our best to keep the ball rolling and realize the opportunity needs to be a fit for both you and us. If it doesn’t work out, don’t worry. We may have other positions that are a better fit. Our goal is to place you in a role that gives both you and Afni the best opportunity to succeed.