Afni is hiring a Sr. Manager, Client Services that is responsible for designing and overseeing the projects/programs, products, and services which Afni will offer to clients and manage those account relationships.  Will also assist in the development of marketing materials, work on the development and presentation of projects for new clients, contract development and negotiation, clearly define the objectives for the team, and continually drive objectives to resolution.  *Position can reside at any of our Afni locations.*

What you will be doing:

  • Act as the strategic account liaison to Afni's clients in the communication industry for consultative sales opportunities, contract negotiations, long term new business and technology with a focus on revenue generation and strategic direction of the division.      
  • Develop business relationships with "key players" in the respective industries and partner with existing clients to align to their strategy and drive organic growth.
  • Assist in the development of marketing materials, RFP's, and work on the development and presentation of projects. 
  • Oversee and enhance existing client relationships by continually developing and providing guidance and leadership to the Client Services Manager. 
  • Ensure the financial performance of client contracts and programs by closely working with clients and making adjustments as needed. 
  • Oversee, monitor, and check monthly invoicing for timeliness and accuracy as prepared by the Client Service Managers. 
  • Proactively provide creative, innovative solutions to our clients to ensure current and future success. 
  • Work with Afni's, Outsourcing, Call Center Operations, and Information Technology Service Groups to develop programs, products, and services for clients in the communication industry.   

 

Requirements

What you will need:

  • Associate's degree preferred with 5+ years of relevant call center experience.
  • Previous account management / client relations experience required.
  • Previous supervisory or management experience required.
  • Possess exemplary verbal and written communication skills.
  • Analytical and problem solving skills are required.
  • Strong organizational skills and the ability to pay attention to detail are required.
  • Proactive thinking with a creative and solution oriented mindset.
  • Demonstrated proficiency with Microsoft Office Suite.
  • Prior experience giving presentations is required.

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Tucson Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Tucson community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Tucson, we regularly support Casa de los Niños, the Community Food Bank, American Heart Association, American Red Cross, the Humane Society of Southern Arizona, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus

Getting Hired

Ready to get started? Here's how to apply and what to expect next. 

1.

Apply online. It's quick and easy to get started. 

2.

We'll be in touch for next steps. 

3.

Meet our team and we'll discovery together if you and Afni are a perfect fit.