Now accepting applicants for future positions

Bilingual Collectors utilize inbound and outbound contacts, attempt to contact consumers in order to negotiate pay arrangements on aged debt, within federal, state and client collection guidelines and laws.

Responsibilities

  • Utilize various skip tracing techniques to locate right parties in order to negotiate payment arrangements on aged receivables.
  • When right party is reached, negotiate payment terms and methods. The negotiation process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.
  • Overcome stalls and objections & suggest money sources for debt payment.
  • Utilize payment options (credit cards, direct checks) and secure this information so that administrative services can then process.
  • Utilize batch & manual skip tracing resources to locate consumers who are no longer at the address and number provided.
  • Handle multiple client portfolios and adhering to specific client guidelines relating to settlement of accounts, etc.
  • Attain and keep in good standing all required state licenses.
  • Utilize FDCPA knowledge in the collection process.
  • Must be working toward ACA certification.

Requirements

You're qualified if you:
  • A high school diploma and relevant experience in a sales, collections, or related role is preferred.
  • Must be fluent in Spanish
  • Ability to communicate clearly with proper grammar and diction usage that is easily understood by the customer and proper telephone etiquette is required. 
  • PC and keyboard knowledge and ability to type at least 15 words per minute is required.
  • Ability to perform basic mathematical functions including addition, subtraction, multiplication and division of whole and fractional numbers by hand or using a calculator.
  • Must be willing to submit to a background security investigation, which discloses both felony and misdemeanor convictions.

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni contact center family in Bloomington and be part of our talented team passionate about helping people and pursuing the life we dream about.

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Bloomington-Normal Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bloomington-Normal community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Bloomington-Normal, we regularly support the United Way, Big Brothers and Big Sisters, St. Jude Children's Research Hospital, Easter Seals, American Heart Association, CISAR Animal Shelter, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus

Getting Hired

Here's what to expect and how our hiring process works.

1.

Stop by and make your application official. Whether you make an appointment or just drop in, we’re open Monday-Friday 8 a.m. to 6 p.m. CT. and are located at 1310 Martin Luther King Drive in Bloomington. 

2.

Start your application online by filling out our easy form (literally easy - it takes less than a minute if you type fast). Then, schedule a time to come in and meet us. 

3.

Meet our team and we’ll discover if you and Afni are a great fit together. Lots of people leave the same day with a job offer and a start date.