Are you seeking a fun and competitive environment? Do you enjoy helping people get the most out of their natural talents? At Afni, our call / contact center Operations teams put talent to work. We are problem solvers who work close to the action and make a difference every day. If you are a highly driven professional who is able to identify needs, speak up, and make changes, then you will love being on our team.

We are seeking a Project Coach to join our Operations Management and Customer Service support team.  Afni is where you'll have the opportunity to work hard, be rewarded, and love your job.

Responsibilities

This is a front-line supervisory position in our call / contact center. As an Afni Project Coach, you will train, manage, and motivate a Project Team of phone or web chat Customer Sales Representatives to achieve performance objectives and team goals. You will be responsible for entry level supervisory duties, including administering attendance policies, handling performance issues and maintaining project team records. You will be responsible for driving performance metrics and monitoring your reports for quality assurance.

Other responsibilities of the position include:
  • Interviewing candidates and making hiring decisions
  • Training, coaching and mentoring team members
  • Tracking attendance and approving time off
  • Completing performance appraisals
  • Assisting team members and/or responding to escalated calls from customers
  • Monitoring, tracking, identifying and reporting performance trends
  • Completing payroll reports

Requirements

As a call / contact center Project Coach, you must have outstanding communication and interpersonal skills in order to lead your diverse team of agents. Leadership, time management, and people skills are vital to this role. You must multitask effectively while handling any sort of situation that comes your way, be able to think on your feet, and make quick decisions. Qualified candidates must have very high standards for quality customer service and be passionate about building relationships, mentoring and retaining their team members.

Other requirements of the supervisory role include:
  • High school diploma, equivalent certification
  • 2 - 6 months of leadership or management experience, preferred
  • Background in sales, customer service, retail, telecommunications or related field
  • Call Center experience, a plus
  • Strong communication, organizational and creative problem solving skills
  • Ability to handle multiple tasks and work with shifting priorities
  • Must be flexible with work availability

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Tucson Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Tucson community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Tucson, we regularly support Casa de los Niños, the Community Food Bank, American Heart Association, American Red Cross, the Humane Society of Southern Arizona, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Fun Events
Fun Events
Referral Bonus
Referral Bonus

Getting Hired

Here’s what to expect and how our hiring process works.

1.

Start your application online by filling out our easy form (literally easy – it takes only a couple of minutes if you type fast). Then, attach your resume and cover letter so that we can get to know you better.

2.

We'll review your qualifications and experience for a possible match. If it looks good, we'll invite you to provide some more information. But don’t worry, it won’t take too long.

3.

If everything still looks promising, we'll be in touch to schedule an interview. Usually this is an initial phone interview followed by a face-to-face meeting. 

4.

We do our best to keep the ball rolling and realize the opportunity needs to be a fit for both you and us. If it doesn’t work out, don’t worry. We may have other positions that are a better fit. Our goal is to place you in a role that gives both you and Afni the best opportunity to succeed.