Afni is hiring a Learning Specialist to join our U.S. training organization and work from our contact center in Bowling Green, KY. In this role, you'll make sure our training curriculum and training delivery meet our standardized guidelines, coordinate the timeliness and completeness of supplemental training, and work with our Operations team to schedule training classes.

As an Afni Learning Specialist, you'll:

  • Serve as time management expert (planning, allocating, setting goals, delegation, analysis of time spent, observing, organizing, scheduling, and prioritizing).
  • Map out training plans and schedules, design and develop training programs for corporate, HR training and call center staff. Choose appropriate training methods per case (virtual, simulated, mentoring, on the job, professional development classes, etc).
  • Assess instructional effectiveness and determine the impact of training on employee skills and KPIs; Gather feedback from trainers and learners after each class.
  • Facilitate train-the-trainer sessions for internal subject matter experts.
  • Manage and maintain in-house training facilities and equipment. Maintain and update training database and training records.
  • Research and recommend new training methods and creative learning techniques.

When you join Afni, we will:

  • Instantly make you part of our global family of people focused on making really good customer experiences happen.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Support you with a strong manager and excellent leadership team.
  • Give you full access to our amazing set of perks and benefits that include all the typical things you'd expect, plus some nice extras.

Requirements

What you will need:

  • High School Diploma required, Post-Secondary education preferred.
  • 3-5 years' experience Supervising Trainers and Leading multiple Training projects in a call center environment.
  • Understanding of the Instructional System Design (ISD) process
  • Exemplary oral and written communication, planning, organization, leading, coordination, and coaching.
  • Design, organize, coordinate, and evaluate training activities and curriculum
  • Create and analyze statistical reports, Data collection and Trainer evaluation
  • Demonstrated Leadership and Customer Service behavior
  • Understanding and facilitating Adult Learning Techniques
  • Experience in conflict resolution/negotiation, team consensus building is required.
  • Demonstrated proficiency in MS Office, flowcharting and project management software is required.

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Bowling Green Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bowling Green community through fund raisers, community events, and other service opportunities. When you work here, you’ll have plenty of chances to get involved. In Bowling Green, we regularly support Big Brother/Big Sisters, March of Dimes, Animal Humane Society, Refugee Center, Relay for Life, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Fun Events
Fun Events
Referral Bonus
Referral Bonus

Getting Hired

Here’s what to expect and how our hiring process works.

1.

Start your application online by filling out our easy form (literally easy – it takes only a couple of minutes if you type fast). Then, attach your resume and cover letter so that we can get to know you better.

2.

We'll review your qualifications and experience for a possible match. If it looks good, we'll invite you to provide some more information. But don’t worry, it won’t take too long.

3.

If everything still looks promising, we'll be in touch to schedule an interview. Usually this is an initial phone interview followed by a face-to-face meeting. 

4.

We do our best to keep the ball rolling and realize the opportunity needs to be a fit for both you and us. If it doesn’t work out, don’t worry. We may have other positions that are a better fit. Our goal is to place you in a role that gives both you and Afni the best opportunity to succeed.