Afni is looking for an IT Project Manager who is responsible for overseeing various business and/or technology related projects that could be highly complex in nature. The incumbent is responsible for the initiation, planning, execution, control and closure of assigned IT impacted projects. Must ensure resources, scope, time and quality are managed in alignment with the external project environment (inside and outside of the company). Additional responsibilities are related to communication, documentation, management of costs, risks, and ensuring that all project needs are met.

What you will be doing:

  • Managing projects through all phases, from planning through implementation, to successful completion (on time and within budget). Managing Afni personnel and/or clients assigned to project teams.
  • Providing specifically identified services to department personnel in project management role as needed.Performing high-level analysis and/or quality assurance for assigned projects and those subject to Project Management Office oversight.
  • Integrating project results with production and other projects.
  • Developing, aligning, implementing and maintaining ITS processes especially as affected changes relate to service delivery and service support.


What you will need:
  • A four year college degree is required and 3+ years of relevant experience.
  • Project Management certification is required or must be attained.
  • Good presentations skills are required.
  • Prior managerial / leadership role with direct reports preferred.
  • Willingness / ability to adapt project management discipline to fit project needs.
  • Previous experience in formal education / training in management disciplines is highly desired.
  • General knowledge of all aspects of IT, including networking, software development, telephony and servers is required.
  • Knowledge of Afni business units and processes is highly desired.
  • Knowledge of call center technology / management topics is highly desired.
  • Exceptional interpersonal skills (negotiation, team-building, positive thinking, can-do attitude, and job flexibility).
  • Demonstrated strong written, verbal, organizational and communication skills.
  • Ability to manage project in a multi-project environment is required.
  • Ability to interact with all levels of the organization, including senior leadership.
  • Excellent reasoning and problem solving abilities.
  • Strong ability to build and maintain positive work relationships.
  • Excellent ability to deal with issues of a sensitive nature.

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Bloomington-Normal Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bloomington-Normal community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Bloomington-Normal, we regularly support the United Way, Big Brothers and Big Sisters, St. Jude Children's Research Hospital, Easter Seals, American Heart Association, CISAR Animal Shelter, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Fun Events
Fun Events
Referral Bonus
Referral Bonus

Getting Hired

Here’s what to expect and how our hiring process works.


Start your application online by filling out our easy form (literally easy – it takes only a couple of minutes if you type fast). Then, attach your resume and cover letter so that we can get to know you better.


We'll review your qualifications and experience for a possible match. If it looks good, we'll invite you to provide some more information. But don’t worry, it won’t take too long.


If everything still looks promising, we'll be in touch to schedule an interview. Usually this is an initial phone interview followed by a face-to-face meeting. 


We do our best to keep the ball rolling and realize the opportunity needs to be a fit for both you and us. If it doesn’t work out, don’t worry. We may have other positions that are a better fit. Our goal is to place you in a role that gives both you and Afni the best opportunity to succeed.