Web Chat Customer Service and Sales Representative
1000 Jeter Ave, Opelika, AL 36801
Our web chat reps work on site in our Jeter Ave contact center in Opelika, AL.
You are applying for an online web chat position. As an Afni Web Chat Representative, you'll assist customers online when they need help getting a question answered or reviewing and purchasing products and services. Web chat sales agents are paid an hourly wage plus commission and there is no cap on the amount of commissions you can make. Depending on the time of the year, an Afni top-selling web chat sales rep makes $700-$1400 a month in commission! On top of the hourly pay!
We also have inbound phone customer service positions available. If you are interested in being a phone Customer Service Representative, please apply to the job titled Customer Service Representative.
As an Internet Customer Sales/Service Representative, here's what you'll do:
- Work in our Opelika web chat contact center and represent our clients.
- Build trust and make positive connections happen with customers when they visit our clients' websites.
- Help customers resolve issues and get their questions answered.
- Sell new products, services, and subscriptions.
- Update customer accounts and communicate clearly.
- Meet and exceed monthly up-sell and retention goals.
During the application process, we'll assess your skills to make sure you are matched to the position where you will be most successful.
You're qualified if you:
- Are at least 18 years old.
- Have a high school diploma or GED.
- Have at least 6 months of sales or service experience (preferred) in call centers, retail, or restaurants.
- Have excellent writing skills
- Can use a computer and navigate the web.
- Know your way around a keyboard.
- Are a good multi-tasker. Our web chat representatives usually are interacting with 2-3 customers at a time.
- Can pass a criminal background check.
If you’re looking for a fun place to fit in, fuel your passions, help people, and take charge of your career, you’re in the right place. Join the Afni contact center family in Opelika and be part of our talented team passionate about helping people and pursuing the life we dream about.
Do Your Best Work and Grow Your Career
When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals.
Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment.
Work in and Support the Auburn-Opelika Community
Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Auburn-Opelika community through fund raisers, community events, and other service opportunities.
When you work here, you’ll have plenty of chances to get involved. In Auburn-Opelika, we regularly support March of Dimes, United Way, Adopt-a-Mile, Opelika City Schools, Auburn City Schools, and more.
"I get to do what I love: talk to new people and help them! I bring a positive attitude to work each day and make a difference in the lives of my customers and co-workers."
"I started in Desktop Support and within 2.5 years, I earned a promotion to the Network team. My career skills have increased and I just want to keep learning more products and moving up within the team."
"One of my favorite moments was when the leadership team asked me to join a different department. I was able to prove to myself that I can take on any challenge, do the work required to advance, and conquer anything I put my mind to."
"My shyness has been replaced with confidence as I’ve learned and developed here. Now I can talk to pretty much anyone and can handle a lot of different situations in and outside of work."
Here's what to expect and how our hiring process works.
Start your application online by filling out our easy form (literally easy - it takes less than a minute if you type fast). Then, schedule a time to come in and meet us.
Stop by and make your application official. Whether you make an appointment or just drop in, we’re open Monday-Friday 8 a.m. to 4 p.m. We're located at 1000 Jeter Avenue in Opelika.
Meet our team and we’ll discover if you and Afni are a great fit together. Lots of people leave the same day with a job offer and a start date.