We're hiring Entry-level Customer Service Representatives (CSRs) for our call center operations in Bowling Green, Kentucky. Afni is a contact center company and our call center agents are the backbone of our business. When customers call us, our CSRs answer the phone, make connections, answer questions, solve problems, and get people happily on their way.

Are you ready to be successful, advance your career, make friends, and do meaningful work that makes a difference to people? Join our global team and fuel your passion for work and life.

As a Call Center Customer Service Representative, you'll:

  • Work in our call center, wear a headset, and talk to customers who call you over the phone.
  • Help customers with their accounts. People call us because they have billing questions, are having product and service trouble, need to upgrade or downgrade their accounts, or want or need to buy products. We're here to help them.
  • Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.
  • Stick to your schedule, show up for work on time, and get engaged with our company's culture and activities. The more you invest in your career, the more it gives back to you.

When you join Afni, we will:

  • Instantly make you part of our global family of diverse people focused on making really good customer experiences happen.
  • Start you off with a base hourly pay, above the minimum wage.
  • Give you ways to earn more every single month through bonus and incentives.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Offer you the benefits you'd expect, plus some surprise perks you'll love.

Requirements

Bring it. You're qualified if you:

  • Are at least 18 years old.
  • Have a high school diploma or GED.
  • Are legally eligible to work in the United States.
  • Can use a computer and navigate the web.
  • Have a naturally positive attitude.
  • Love to help people.
  • Are ready to be part of a team and contribute to Afni's success.
  • Can pass a criminal background check.

The application takes just a few minutes to complete.

Once you have completed your application, you can self-schedule a time to come on site for the next steps in the process or feel free to stop by our center at 2625 Scottsville Rd. between the hours of 8 a.m. and 4 p.m.

If you’re looking for a fun place to fit in, fuel your passions, help people, and take charge of your career, you’re in the right place. Join the Afni contact center family in Bowling Green and be part of our talented team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Bowling Green Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bowling Green community through fund raisers, community events, and other service opportunities. When you work here, you’ll have plenty of chances to get involved. In Bowling Green, we regularly support Big Brother/Big Sisters, March of Dimes, Animal Humane Society, Refugee Center, Relay for Life, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus

Getting Hired

Here's what to expect and how our hiring process works.

1.

Stop by and make your application official. Whether you make an appointment or just drop in, we’re open Monday-Friday 8 a.m. to 4 p.m. We're located at 2625 Scottsville Road in Bowling Green. 

2.

Start your application online by filling out our easy form (literally easy - it takes less than a minute if you type fast). Then, schedule a time to come in and meet us. 

3.

Meet our team and we’ll discover if you and Afni are a great fit together. Lots of people leave the same day with a job offer and a start date.