The Director of Training provides leadership to the Afni training and training development team across all sites in the Afni organization. The Director supports the delivery and development (as necessary) of client mandated training programs to newly hired employees and will ensure that graduates of training have the requisite skills to be successful on their client programs. The Director also supports the delivery and development (as necessary) of ongoing, supplemental, and recurrent training as required by Afni clients. The Director of Training collaborates with the Sr. Director of Operations, the Center Directors, Client Services, Human Resources, and Workforce Management ensure training delivery plans and training staff are aligned with staffing forecasts and performance expectations and trends. All training delivery and development staff (leaders and individual contributors) report in to this Director.

 Essential Functions and Responsibilities:

  • Direct the training teams in delivery of all new hire and supplemental client training.
  • Develop multiple training plans based on staffing forecast models, client requirements, performance improvement plans, and new or expanding clients in all Afni centers.
  • Collaborate with other internal departments (Workforce Management, HR, Operations, and Client Services) to forecast needs, develop and deliver training plans/resources, receive training delivery feedback, and solve problems including attrition and retention issues.
  • Responsible for the quality of training delivery, classroom administration, instructor training, effectiveness, and certification, tracking and measurement of new hire and supplemental training, and the performance of graduated employees.
  • Participate directly as required in operational reviews, development of client plans, and resolution of training conflicts, issues, and performance concerns.
  • Provide logistical support and leadership for course development, delivery, evaluation, process measurements, and cost management of the training department.
  • Function as the company's point of contact for all training delivery concerns.
  • Maintain close contact with Afni Client Services team and may be required to communicate directly with client vendor contacts.
  • Provide training performance feedback to the training team including monitoring sessions, evaluations, performance improvement planning, coaching and feedback.
  • Works closely with other internal teams on standardized delivery, process compliance, quality, and enterprise solutions teams to analyze results, prepare solutions, implement initiatives, improve performance, and coordinate activities.
  • Perform related duties as assigned.


What you will need:

  • A four year college degree in Adult Education or related field or relevant work experience may be substituted. Master's degree in related field preferred.
  • Minimum of 4 years' experience leading and managing multiple site training teams. Preferably in an outsourced company setting.
  • Experience working with multiple clients and multiple lines of business
  • Experience in monitoring and evaluating training delivery including performance evaluations, performance improvement planning, coaching, and feedback sessions.
  • Proficiency at curriculum design. Experience in evaluating, developing and implementing new or revised training modules as necessary.
  • Experience in project management including leading projects that require coordinating resources within or outside of the training department all the way through successful implementation including on time delivery against a deadline. Preferable experience would include projects that are multi-site, or enterprise wide in scope or leading simultaneous projects.
  • Experience in conflict resolution and negotiation. Team and consensus building is preferred.
  • Proficiency in MS Office, flowcharting, and project management software is preferred.


Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Tucson Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Tucson community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Tucson, we regularly support Casa de los Niños, the Community Food Bank, American Heart Association, American Red Cross, the Humane Society of Southern Arizona, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Fun Events
Fun Events
Referral Bonus
Referral Bonus

Getting Hired

Here’s what to expect and how our hiring process works.


Start your application online by filling out our easy form (literally easy – it takes only a couple of minutes if you type fast). Then, attach your resume and cover letter so that we can get to know you better.


We'll review your qualifications and experience for a possible match. If it looks good, we'll invite you to provide some more information. But don’t worry, it won’t take too long.


If everything still looks promising, we'll be in touch to schedule an interview. Usually this is an initial phone interview followed by a face-to-face meeting. 


We do our best to keep the ball rolling and realize the opportunity needs to be a fit for both you and us. If it doesn’t work out, don’t worry. We may have other positions that are a better fit. Our goal is to place you in a role that gives both you and Afni the best opportunity to succeed.