Position Summary

The Collections Specialist will work in a third party, debt purchase environment. The Collection Specialist will utilize inbound and outbound contacts; attempt to contact consumers in order to negotiate pay arrangements on aged debt, while following federal, state and client collection guidelines and laws.

 

Duties and Responsibilities

  • Utilize a variety of techniques and tools to locate appropriate parties to establish payment arrangements on aged receivables.
  • Identify and negotiate payments terms and methods.
  • Overcome stalls and objections and suggest money sources for debt payments.
  • Identify payment options and secure information for administrative processing.
  • Handle multiple client portfolios and adhere to specific client guidelines relating to settlement of an account.

Requirements

  • High School diploma or GED and two months of general industry knowledge
  • Trained in support of the Fair Debt Collection Practices Act (FDCPA)
  • International Association of Credit and Collections (ACA) certification preferred
  • Demonstrated strong verbal and written communication skills
  • Demonstrated experience involved in negotiations, sales or collections
  • Ability to diffuse escalated situations
  • Basic navigation of PC
  • Basic understanding of financial reports, demonstrated basic math skills
  • Demonstrated ability to multi-task with attention to detail
  • Basic logic and comprehension skills
  • Ability support/ train on multiple accounts

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni contact center family in Bloomington and be part of our talented team passionate about helping people and pursuing the life we dream about.

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Bloomington-Normal Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bloomington-Normal community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Bloomington-Normal, we regularly support the United Way, Big Brothers and Big Sisters, St. Jude Children's Research Hospital, Easter Seals, American Heart Association, CISAR Animal Shelter, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus

Getting Hired

Here's what to expect and how our hiring process works.

1.

Stop by and make your application official. Whether you make an appointment or just drop in, we’re open Monday-Friday 8 a.m. to 6 p.m. CT. and are located at 1310 Martin Luther King Drive in Bloomington. 

2.

Start your application online by filling out our easy form (literally easy - it takes less than a minute if you type fast). Then, schedule a time to come in and meet us. 

3.

Meet our team and we’ll discover if you and Afni are a great fit together. Lots of people leave the same day with a job offer and a start date.