1310 Martin Luther King Jr Dr, Bloomington, IL 61701
The Collections Specialist will work in a third party, debt purchase environment. The Collection Specialist will utilize inbound and outbound contacts; attempt to contact consumers in order to negotiate pay arrangements on aged debt, while following federal, state and client collection guidelines and laws.
Duties and Responsibilities
- Utilize a variety of techniques and tools to locate appropriate parties to establish payment arrangements on aged receivables.
- Identify and negotiate payments terms and methods.
- Overcome stalls and objections and suggest money sources for debt payments.
- Identify payment options and secure information for administrative processing.
- Handle multiple client portfolios and adhere to specific client guidelines relating to settlement of an account.
- High School diploma or GED and two months of general industry knowledge
- Trained in support of the Fair Debt Collection Practices Act (FDCPA)
- International Association of Credit and Collections (ACA) certification preferred
- Demonstrated strong verbal and written communication skills
- Demonstrated experience involved in negotiations, sales or collections
- Ability to diffuse escalated situations
- Basic navigation of PC
- Basic understanding of financial reports, demonstrated basic math skills
- Demonstrated ability to multi-task with attention to detail
- Basic logic and comprehension skills
- Ability support/ train on multiple accounts
Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni contact center family in Bloomington and be part of our talented team passionate about helping people and pursuing the life we dream about.
Do Your Best Work and Grow Your Career
When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals.
Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment.
Work in and Support the Bloomington-Normal Community
Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bloomington-Normal community through fund raisers, community events, and other service opportunities.
When you work here, you’ll have plenty of chances to get involved. In Bloomington-Normal, we regularly support the United Way, Big Brothers and Big Sisters, St. Jude Children's Research Hospital, Easter Seals, American Heart Association, CISAR Animal Shelter, and more.
"I get to do what I love: talk to new people and help them! I bring a positive attitude to work each day and make a difference in the lives of my customers and co-workers."
"I started in Desktop Support and within 2.5 years, I earned a promotion to the Network team. My career skills have increased and I just want to keep learning more products and moving up within the team."
"One of my favorite moments was when the leadership team asked me to join a different department. I was able to prove to myself that I can take on any challenge, do the work required to advance, and conquer anything I put my mind to."
"My shyness has been replaced with confidence as I’ve learned and developed here. Now I can talk to pretty much anyone and can handle a lot of different situations in and outside of work."
Here's what to expect and how our hiring process works.
Stop by and make your application official. Whether you make an appointment or just drop in, we’re open Monday-Friday 8 a.m. to 6 p.m. CT. and are located at 1310 Martin Luther King Drive in Bloomington.
Start your application online by filling out our easy form (literally easy - it takes less than a minute if you type fast). Then, schedule a time to come in and meet us.
Meet our team and we’ll discover if you and Afni are a great fit together. Lots of people leave the same day with a job offer and a start date.