Position: Client Services Manager
Afni Philippines is hiring a Client Relationship Manager to support our team in Commonwealth Ave., Quezon City. In this role, you will work directly with the Client & Operations teams, handling Client Relationship Management. You will report to the Sr. Director of Global Client Services. You will ensure that Afni's client(s) are provided with excellent customer service.
As an Afni Client Services Director, you will:
· Serve as the "Point of Contact" for Afni on client relationships. This will be done primarily though phone calls, e-mails and occasional client visits.
· Analyze and develop innovative ways to minimize cost and create efficiencies in existing contracts.
· Participate in future contract proposals by using pre-existing customer data and other relevant benchmarking information.
· Work collaboratively with the Corporate Accounts team.
· Assist in the development of and growth of this new role.
· Seek opportunities to sell as much of the contracted suite of products as appropriate for each end-user.
· Assure all orders are placed and delivered within contracted parameters.
· Proactively manage order cycle for each end-user. Research and resolve order flow concerns.
· Deploy field personnel from Afni or contracted vendors as required to ensure product is successfully delivered, installed, and properly used, or to resolve concerns.

Requirements

Minimum Qualifications:
· Have earned a Bachelor's/College Degree of any field.
· Must have at least 3 to 5 years of working experience in the related field is required for this position.
· Previous related account management, sales, or customer service experience in BPO is required.
· Must have experience in managing large accounts.
· Have remarkable customer service skills and an entrepreneurial spirit.
· Have strong leadership and communication skills.
· Can resolve issues promptly.
· Must have excellent MS Office and A-Plus skills.
· Must have strong technology proficiency and excellent organizational skills.
· Can handle high volume and wide variety or work within the confines of negotiated contracts.
· Must be amenable to work shifting schedules.
· Must be willing to work in Commonwealth Avenue, Quezon City.
 

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus

Getting Hired

Here’s what to expect and how our hiring process works.

1.

Start your application online by filling out our easy form (literally easy – it takes only a couple of minutes if you type fast). Then, attach your resume and cover letter so that we can get to know you better.

2.

We'll review your qualifications and experience for a possible match. If it looks good, we'll invite you to provide some more information. But don’t worry, it won’t take too long.

3.

If everything still looks promising, we'll be in touch to schedule an interview. Usually this is an initial phone interview followed by a face-to-face meeting. 

4.

We do our best to keep the ball rolling and realize the opportunity needs to be a fit for both you and us. If it doesn’t work out, don’t worry. We may have other positions that are a better fit. Our goal is to place you in a role that gives both you and Afni the best opportunity to succeed.