IT Desktop Support (IT Tech I)

Position Purpose: The Technical Services Technician I will provide technical support to the end users in regards to all desktops, telephones and network support. In addition, the incumbent ensures the technology is capable of performing all Afni and client-driven projects successfully. A key component of this position is to relay information to both corporate and local personnel of any challenges or issues that arise.

Essential Functions and Responsibilities:

  • Provide hardware support such as troubleshooting PCs, replacing hard drives, monitors, keyboards and other hardware items.
  • Provide software troubleshooting and support such as conducting investigations on software issues, deploying updates and ghosting.
  • Provide telephone support such as replacing broken headsets, replacing phones, and local assistance with various phone models and technologies.
  • Provide network support such as installing new servers, troubleshooting connectivity issues and routing.
  • Perform special projects such as late night application deployments system upgrades and installation of new hardware.
  • Track the inventory of desktop phones, companion phones, cords, cables and other telecommunication supplies. Document routing that has taken place.
  • Clean telephone sets as needed. Install cable as instructed.

Requirements

Minimum Job Requirements (Education, Experience, Skills):

  • High school diploma and at least one year relevant experience is required.
  • Experience using Microsoft Office products is required. Microsoft Certified Professional, A+ certification, Network + certification is preferred.
  • Strong customer service skills.
  • Demonstrated strong written, interpersonal and verbal communication skills.
  • Demonstrated ability to handle to multiple tasks with attention to detail and meet deadlines simultaneously.
  • Strong organizational and prioritization skills.
  • Exceptional interpersonal skills (negotiation, team-building, positive thinking, can-do attitude and job flexibility).

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Paid Time Off
Paid Time Off
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus