Instructional Designer

Under limited supervision, the Training Specialist conducts integrated training needs assessments; evaluates, coordinates, designs, and/or delivers a comprehensive range of training and education programs to support call center operations. Delivery methods include ILT, e-learning, asynchronous and synchronous design and delivery. The Training Specialist must be able to work flexible hours and schedules to meet the needs of various projects.

Essential Functions and Responsibilities:

  • Develops training curricula and/or recommends or utilizes programs that meet instructional goals and objectives, including managing of curriculum development projects. Development includes Computer Based Training, handbooks, job aids, demonstration models, multimedia visual aids, computer tutorials, and reference works and incorporates use and support of a Learning Management System. (45% of work time)
  • Formulates training outlines and determines instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, meetings, and cooperative learning workshops. (25% of work time)
  • Evaluates effectiveness of training and development programs and utilizes relevant evaluation and quality data to revise or recommend changes in instructions, methods, or processes. (20% of work time)
  • May review instructor performance and recommend improvements to program content and/or instructor presentation methods; may assist in recruit, selection, and training/certification of instructors. (5% of work time)
  • Assists in analyzing and assessing training and development needs for projects, teams, or individuals. (5% of work time)

Requirements

  • A four year college degree holder in Training/Development or related field. Two-five years experience in design, development, and delivery of training in the call center industry or environment is preferred.
  • Demonstrated performance consulting experience while using effective interaction skills is preferred.
  • Proficiency in Adobe products, specifically Captivate and InDesign, MS Office, MS Visio, and MS Project is preferred.
  • Ability to design, develop, implement, manage, and evaluate training plans, curricula, and methodology for synchronous and asynchronous delivery is preferred
  • Teaching and facilitation skills are preferred.
  • Ability to manage and implement multiple projects using project management tools/skills is preferred.
  • Demonstrated leadership experience and the ability to proactively resolve issues and develop employees are preferred.
  • Presentation experience using flexible delivery methods (lecture, computer-based/assisted, performance, facilitation, cooperative learning) and tools is preferred.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of staff and clients in a diverse environment are preferred.
  • Experience working in a Call Center environment is preferred.

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Paid Time Off
Paid Time Off
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus