Client Services Director is a position within Afni Philippines and will work with the Senior Director for Operations. The primary responsibility of the Client Services Manager is to ensure that Afni's client(s) are provided the ultimate service.

The Client Services Director will be singularly focused on the ship-to's of this one (or few) client(s) (customer class) and optimizing contracted business within this relationship. There will be an insanely high focus on servicing these clients and identifying cross-selling opportunities.

Essential Functions and Responsibilities:

  • Serves as the "Single Point of Contact" for Afni on select national account client(s). This will be done primarily though phone calls and e-mails.
  • Seek opportunities to sell as much of the contracted suite of products as appropriate for each end-user.
  • Assures all orders are placed and delivered within contracted parameters.
  • Proactively manage order cycle for each end-user. Research and resolve order flow concerns.
  • Deploy field personnel from Afni or contracted vendors as required to ensure product is successfully delivered, installed, and properly used, or to resolve concerns.
  • Analyze and develop creative ways to remove cost and create efficiencies in existing contracts.
  • Participate in future contract proposals by using pre-existing customer data and other relevant benchmarking information.
  • Work collaboratively with the Corporate Accounts team.
  • Assist in the development of and growth of this new role.

Requirements

Minimum Job Requirements (Education, Experience, Skills):

  • Bachelor's degree preferred.
  • At least 3 to 5 year(s) of working experience in the related field is required for this position. Previous account management, sales, or customer service required (BPO)
  • Remarkable customer service skills and entrepreneurial spirit.
  • Strong leadership and communication skills.
  • Ability to resolve issues promptly
  • Excellent MS Office and A-Plus skills.
  • Experience in managing large accounts.
  • Strong technology proficiency and excellent organizational skills.
  • Demonstrated ability to handle a high volume and wide variety or work within the confines of negotiated contracts.
  • Has extensive exp in handling SOWs and Invoices

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Paid Time Off
Paid Time Off
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus

Getting Hired

Ready to get started? Here's how to apply and what to expect next. 

1.

Start your application online by filling out our easy form (literally easy - it takes less than a minute if you type fast). Then, schedule a time to come in and meet us

2.

Stop by and make your application official. Whether you make an appointment or just drop in, we’re open Monday-Friday 9 a.m. to 7 p.m. 

3.

Meet our team and we'll discover together if you and Afni are a perfect fit.